Returning Your Item

Recommended way to return a part:
Please select the country you are returning your item(s) from:

We understand that there are times when you may need to return an item. We have tried to make our returns process, and any related charges, as straightforward as possible. To return your item you will need to have your invoice number handy (this can be found on your confirmation email or paper invoice).

To get started with the return please enter your invoice number and email address below.

To enable us to process your return(s) as quickly as possible, please supply your correct Invoice Number and email address above. Your Invoice Number starts with CI and can be found in your order confirmation / dispatch emails. You can also find your Invoice Number on the yellow labels attached to each product ordered.

On entering your Invoice Number and email address above, please follow the further simple steps and we will then email you with instructions to send the product(s) back. Please read and follow them carefully to enable us to process your return(s) quickly.

The return(s) will be processed on receipt of the product(s). Once they have been checked to ensure that they are in good condition, refunds will then be processed using the original method of payment.

Further information and full terms and conditions can be found here.

  • Acceptance Mark
  • Payment Options
CloseClose BuySpares

Contact Centre opening times

Monday - Friday9am - 5.30pm

Saturday - SundayClosed

Alternatively, click here to contact us via email

Calls to 0844 numbers will be charged at 7p per minute plus your network charge.